Terms and Conditions
Proposed terms for Jarvis CRM subscriptions, onboarding, and separately scoped services.
1. The agreement
These terms describe the proposed agreement between the business operating Jarvis ("Jarvis," "we," "us," or "our") and the person or business purchasing or using the services ("you"). The final terms must identify the contracting legal entity and be made available before acceptance.
You must be at least 18 and authorized to enter into an agreement for the business you represent. If you do not agree to the final terms presented with a purchase, do not complete that purchase.
A signed statement of work or order may set additional terms for a specific service. If it conflicts with these general terms, the signed agreement controls for that service, subject to rights that cannot be waived by law.
2. What you are purchasing
Jarvis CRM provides the features included in the plan selected at checkout. Standard, Elite, and Premium are separate monthly plans. The price, billing interval, included features, and any additional charges should be reviewed before subscribing.
xCerebro AI Agents, Lead Scraper, and Custom Builds are separately scoped products or services unless a written bundle expressly includes them. A bundle does not imply that every service, integration, or usage charge is included.
Communication usage, third-party subscriptions, custom implementation, and other extras are charged only as disclosed in the applicable checkout or written agreement.
3. Accounts and access
Provide accurate account and billing information and keep it current. You are responsible for managing your authorized users, protecting credentials, and ensuring that people using your workspace follow these terms.
Notify Jarvis promptly if you suspect unauthorized access. Do not share an account in a way that bypasses plan limits or access controls, and do not attempt to access another customer's information.
4. Subscriptions and payment
By completing a recurring subscription checkout, you authorize the amount and billing frequency shown there. A subscription renews automatically at that interval until canceled. A one-time onboarding purchase is separate from the recurring CRM subscription.
Payments are processed through the hosted checkout provider. Review the final amount, currency, taxes, and recurring-payment disclosures before paying. A success page alone is not confirmation that funds were received or that an account is ready.
Any proposed price change should be communicated before it applies to a future renewal, with an opportunity to cancel where required. Payment failures may interrupt access, subject to applicable notice requirements and the final account policy.
5. Cancellation and refunds
You may stop future subscription renewals by completing the cancellation process disclosed at checkout. Cancellation should not require buying another service. A cancellation confirmation should state the final billing and access dates.
Deleting a bookmark, stopping use, opting out of messages, or disconnecting an integration does not cancel a subscription. Use the confirmed cancellation method and keep the confirmation for your records.
Refunds, prorated credits, and the treatment of prepaid fees must follow the policy disclosed before purchase and any rights required by law. This draft does not establish a blanket no-refund policy.
6. Onboarding and Custom Builds
Private onboarding is currently offered as a separate one-time $300 service covering A2P setup assistance, website creation, and two one-on-one coaching sessions. After payment, the booking calendar is provided to arrange the sessions. Scope, preparation requirements, and scheduling details should be confirmed before work starts.
A2P registration and approval are controlled by carriers and their providers. Assistance does not guarantee approval, delivery rates, or an approval date. You must provide accurate business information and any required consents and documents.
A custom-build inquiry is a request for a conversation, not a confirmed appointment or an agreement to deliver a project. Custom work requires an agreed scope, price, timeline, deliverables, revision limits, and ownership terms. Changes to that scope require agreement from both parties.
7. Responsible use
Use the services lawfully and respect the rights of the people whose information you process. You are responsible for your data sources, outreach, business decisions, and connected accounts.
- Do not send spam, impersonate others, harass recipients, or use deceptive messages or offers.
- Obtain the permissions required for calls, messages, recordings, data collection, and marketing, and honor opt-outs.
- Do not upload malware, bypass security or access restrictions, or interfere with the service.
- Do not use scraped or purchased data in ways that violate laws, source restrictions, or another person's rights.
- Do not submit sensitive or regulated information unless the service and written agreement permit it and the necessary safeguards are in place.
8. Messaging programs
For a Jarvis SMS program you choose to join, messages may concern the topics described when you opt in, such as a requested appointment, account support, or separately authorized promotions. Message frequency varies, and message and data rates may apply. Marketing consent is not required to purchase.
Reply STOP to unsubscribe from that messaging program and HELP for assistance. Carrier delivery is outside Jarvis's control and may be delayed or unavailable. See the Privacy Policy for the proposed handling of mobile numbers and consent records.
If you use Jarvis to contact your own customers, you are the sender and must identify your business, obtain the required consent, keep consent records, and provide a working opt-out process.
9. Your data and our materials
You retain your rights in the information and materials you provide. You authorize Jarvis and its service providers to process them as needed to perform the agreed service. You must have the rights and permissions needed to provide that information.
Jarvis and its licensors retain their rights in the platform, branding, templates, and pre-existing tools. Your subscription gives you permission to use the agreed service; it does not transfer ownership of the platform. Ownership or licensing of custom deliverables must be stated in the project agreement.
The Privacy Policy describes personal-information handling. Any required data-processing agreement should identify the parties' responsibilities for customer records and connected services.
10. AI outputs and third-party services
AI-generated messages, recommendations, and extracted data may be inaccurate or incomplete. Review outputs before using them, especially before sending messages, changing customer records, or making significant decisions. Jarvis does not guarantee leads, revenue, closed deals, or any particular business outcome.
Payment processors, carriers, calendars, AI providers, and other integrations may have their own terms, charges, and availability limits. You are responsible for authorizing the connections you request. A third party may change or discontinue its service.
The services and coaching do not replace professional legal, tax, financial, or regulatory advice.
11. Availability and ending service
Maintenance, security incidents, and provider outages can affect access. Any uptime or support commitment must be stated in your order or a separate service agreement.
Jarvis may restrict access when reasonably needed to respond to unlawful use, a material breach, nonpayment, or a security threat. Where practical and legally permitted, we will explain the issue and provide an opportunity to resolve it. Urgent protective action may be necessary first.
When service ends, data export, access, retention, and deletion follow the agreed account policy and applicable law. You should arrange for records you need before the confirmed access end date.
12. Responsibility and disputes
Each party remains responsible for its obligations under the agreement and applicable law. Nothing in these terms excludes a warranty, remedy, or liability that cannot lawfully be excluded, or removes a mandatory consumer right.
If a dispute arises, contact the other party with enough detail to investigate and seek a resolution. This draft does not impose mandatory arbitration, a class-action waiver, a liability cap, or a chosen court.
13. Changes and contact information
The final terms will identify their effective date and the responsible business's mailing address and support contact. Material changes will be communicated as required, and any required acceptance will be obtained before those changes apply.
This draft is for review and is not an effective customer agreement. It does not change an existing purchase, subscription, or signed project agreement.